Not sure I agree with everything here - however the bit on the different supply chain flows and their priorities is helpful (Efficient, Agile, Responsive, Seasonal, Low Volume). Helps to answer those questions whose answer is typically "it depends".
Begs the question of segmentation since you are measuring performance by product/market/....
My own take is that IT, and more generally anything that is really the foundation of actual execution, is treated as second class citizens, especially the _infrastructure_. Yet, the immense majorities of the operational woes in supply chain nowadays are IT-related or even IT-driven. For example _Make use of channel data_ is wishful thinking for most companies due to IT mess. IT is too important to be left in the hands of IT :-)
Not sure I agree with everything here - however the bit on the different supply chain flows and their priorities is helpful (Efficient, Agile, Responsive, Seasonal, Low Volume). Helps to answer those questions whose answer is typically "it depends".
Begs the question of segmentation since you are measuring performance by product/market/....
My own take is that IT, and more generally anything that is really the foundation of actual execution, is treated as second class citizens, especially the _infrastructure_. Yet, the immense majorities of the operational woes in supply chain nowadays are IT-related or even IT-driven. For example _Make use of channel data_ is wishful thinking for most companies due to IT mess. IT is too important to be left in the hands of IT :-)